Replacement and return Enjoy shopping with the features of the return policy below: 1- You have 3 days from the date of receipt of any item to submit a return request. Shipping costs are paid by the buyer for going and returning and the packaging cost, provided that the product is intact and the product carton also and all its attachments are intact, and after verifying that, the amount will be refunded within 14 working days. 2- You have 7 days from the date of receipt of any item to submit a replacement request. 3- If the item has a defect or does not work properly or even does not match the description on the site, you have the right to return it within 3 days from the date of receipt, and the price of the item plus the shipping cost paid at purchase will be refunded. 4- The amount will be transferred within 14 working days. 5- If the customer purchased products at a high price and they had a free delivery offer, then the order is returned, the amount of the goods will be refunded, and the delivery fees borne by the site in the offer will be deducted. 6- If the customer chooses any payment method and has the right to return and refund, the payment processing fees for each payment company will be deducted according to their fees, and the shipping fees if the product was shipped. 7- If the customer places an order and pays its amount in advance, then wants to cancel the order, cancellation fees will be deducted according to the payment method used, and shipping fees if shipped. Some frequently asked questions: Q: I received a defective / damaged product, can I get a refund? In case of damage to the product received or if it has a defect, you can return the product within 3 days of receipt, provided it is in the same condition as received with the original box and/or packaging intact. Once we receive the returned product, we will inspect it, and if it is found to be defective or damaged, we will refund the paid amount along with any shipping fees paid, within one week of your return request. Q: When is "return" not possible? There are some cases where we cannot support the return: If the return request is made outside the specified time frame of 3 days for defective or non-compliant products from the day of receipt. If the product has been used, damaged, or is not in the same condition as received. Specific categories non-returnable such as underwear, cosmetics, health products, socks, etc. Damaged products covered by the manufacturer’s warranty. Any consumable product used or installed. Anything missing from the package received, including price tags, labels, original packaging, free accessories, and peripherals. Fragile products related to personal hygiene. Q: Who pays the shipping fees when returning the product? You can return the product within 3 days from the date of delivery, and it must be shipped by the customer to our address. The site only bears the shipping cost if the product is defective or broken, which will be covered by Alrowad Store. Q: I want to get my money back, why hasn't it been transferred to me yet? All financial transactions such as refunds, returns, or any transfer processes take between 3-14 working days. Q: What is the delivery time for orders at Alrowad Store? Delivery time ranges between 2-5 working days on normal days, and during peak seasons, it may reach up to 10 days. Q: I have a complaint about my order, why haven't I received a response yet? Responses to complaints are made within 72 hours of the complaint, but resolving issues and complaints may take up to 14 working days, so it may take some time to resolve problems and respond to complaints. ⭐(Warranty Policy)⭐ If a product is purchased and it breaks after a long period, and the customer contacts us within the warranty period and meets the conditions, the product will be repaired at the store’s expense, and the shipping cost is borne by the customer, with the product going to the merchant’s warehouse and returning after repair for the customers. *Conditions for warranty entitlement: 1- The product is within the warranty period. 2- The damage is manufacturing-related. 3- The customer proves that the product is from our site with an order number. * When is the warranty not possible: 1- If the warranty period has expired. 2- If the damage is due to misuse. 3- If the product is not from the store.
